Agent information

Information and Resources for Basic Blue Rx Agents

Agent Portal Access

Agents, refer to the Agent handbook for the following information:

  • Member ID card sample
  • Member communication timeline
  • How to help clients use online tools
  • Pharmacy network and drug formulary information
  • Explanation of how cost sharing works
  • Other tips to help members use their prescription drug plan
  • How to report fraud, waste or abuse

Important documents for agents

Contact your Managing or General Agent or Participating Blue Plan for questions related to:

  • Commissions
  • Contracting
  • Technical issues
  • Status of member application
  • Product
  • Sales kits

Member Resources

  • If you need to help a current member with a question or concern, contact Basic Blue Rx Customer Service:
    1-877-376-2185, 8 a.m. to 8 p.m., daily, local time (TTY hearing impaired users call 711)

Medicare Resources