Agent information

Information and resources for Basic Blue Rx agents

Agent portal access

Agents, refer to the agent handbook for the following information:

  • Member ID card sample
  • Member communication timeline
  • How to help clients use online tools
  • Pharmacy network and drug formulary information
  • Explanation of how cost sharing works
  • Other tips to help members use their prescription drug plan
  • How to report fraud, waste or abuse

Important documents for agents

Contact your Managing or General Agent or Participating Blue Plan for questions related to:

  • Commissions
  • Contracting
  • Technical issues
  • Status of member application
  • Product
  • Sales kits

Member resources

  • If you need to help a current member with a question or concern, contact Basic Blue Rx customer service:
    1-877-376-2185 (TTY 711), 8 a.m. to 8 p.m., daily, local time (TTY hearing impaired users call 711)

Medicare resources

Content Section