Basic Blue Rx Customer Service

Online Contact Form

Phone:
1-877-376-2185 (toll free)
TTY hearing impaired users call 711
8 a.m. to 8 p.m., daily, local time

Fax:
1-855-322-0715

Mailing Address:
Basic Blue Rx Customer Service
P.O. Box 3566
Scranton, PA 18505

For Medicare transition policy & medication therapy management program use the contact information above.

Prospective Members Get Answers to Your Question

If you have a question or would like to request a Basic Blue Rx enrollment kit, you may contact us by phone or postal mail. Additional printed materials are available in some markets.

Phone:
[presales_phone]
[presales_tty]
8 a.m. to 8 p.m., daily, local time
You have the option to speak with a licensed sales representative when you call this number.

Mailing Address:
Basic Blue Rx Customer Service
4301 Cambridge Rd.
Fort Worth, Texas 76155

Disenrollment

You may disenroll from Basic Blue Rx only at certain times of the year, or under certain special circumstances, by sending a written request or by calling. The contact information is listed below. Also see rights and responsibilities upon disenrollment

Phone (disenrollment):
1-800-MEDICARE (1-800-633-4227)
TTY users call 1-877-486-2048
available 24 hours a day, seven days a week

Mailing Address (disenrollment):
Basic Blue Rx
P.O. Box 3566
Scranton, PA 18505